Refund policy

Return Policy

To ensure that all customers are satisfied with the shopping experience at FITUEYES, we offer a few professional shopping guides and other considerate services. If a product doesn't fit, we have established a clear return procedure to make it easier for customers to return it.

30-Day Return Policy

Return Address:
Unit C, Swift Point, Swift Valley Industrial Estate, Rugby, CV21 1PY, United Kingdom

How to Initiate a Return:

To start a return, please contact our customer support team via email and provide:

  • Your order number
  • Contact information
  • Reason for return
  • Photos (for damaged or defective items, if applicable)

Our team will review your request and provide return instructions and the return address.

Return Conditions

To be eligible for a return:

  • To qualify for a refund, items should be disassembled and repackaged as originally received.
  • All parts and accessories should be included

We recommend keeping the original packaging until you are certain that you will keep the product.

We reserve the right to refuse returns or issue partial refunds if the item shows signs of damage, use, or improper handling.

Returns for Non-Quality Issues:

  • Repackage the product and send it back to our warehouse
  • Notify our support team via email once the item has been shipped

After we receive and verify the returned product, we will process your refund.

Please note:

You are responsible for the return shipping cost
The original shipping fee will be deducted from your refund on a per-package basis:

  • £10 for each accessory-only package
  • £15 for each TV stand or audio stand package

Returns for Quality Issues:

If you receive a defective, incorrect, or incomplete item, please contact us immediately.

For faster assistance, please email us with:

  • Your order number
  • Contact information
  • Reason for return
  • Photos of any damage or defects (if applicable)

Please note:

  • Return shipping costs must be paid upfront
  • After inspection and confirmation, we will reimburse the return shipping cost
  • We do not provide prepaid return labels

    Hassle-Free Exchange

    We offer hassle-free exchanges if the item is in stock.

    • You can request an exchange within 24 hours of placing the order, as long as the package has not been shipped.
    • If the package has already been shipped, we will not accept exchange requests. However, you can refuse the package upon delivery.
    • Please note: In such cases, you will be responsible for return shipping costs.

    Order Cancellation

    • To cancel an order that has not yet been processed, please contact us as soon as possible.
    • If the parcel has already been processed, cancellation is not possible. However, you may refuse the package upon delivery.
    • Please note: You will be responsible for return shipping costs in this case.

    General Information for All Returns:

    • Please retain all original packaging until your return is completed
    • Ensure items are securely packed to avoid damage during transit
    • You are responsible for shipping the product to the return address
    • We are not responsible for returns lost or damaged in transit
    • We recommend using a trackable and insured shipping service
    • Refunds will not be issued for items damaged during return shipping

      Warranty

      Your satisfaction is important to us, and we are pleased to offer a limited warranty covering defects in materials or workmanship for all new FITUEYES products. This warranty applies only to consumers who purchase Fitueyes products from authorized retailers or resellers.

      What is Covered?

      We offer a 10-year risk-free guarantee for all FITUEYES DESIGN TV Stands.

      What Happens If My Product is Defective?

      FITUEYES will provide free replacement parts for defective products caused by improper workmanship or material defects.

      If a replacement is not possible and repair is impractical, we may refund the purchase price in exchange for the return of the product.

      Do I Have to Pay Shipping Costs for a Replacement Product?

      If your FITUEYES product is confirmed to be defective, we will provide the replacement item with free shipping.

      What is Not Covered?

      Our limited warranty does not cover:

      • Damage not caused by material or workmanship defects
      • Normal wear and tear
      • Improper installation, misuse, negligence, accidents, or alterations
      • Accessories or products not manufactured by FITUEYES
      • Failure to follow product instructions

      The warranty is void if the product is returned with removed, damaged, or tampered labels, or any alterations.

      How to File a Claim

      Please contact our customer service team via email at: supportuk@fitueyes.com.